Returns & Refunds


We hope you are happy with your purchase from Design Port.

We offer a 14-day return or exchange policy under which we’ll refund or replace most goods if returned to us within 14 days of purchase and they are complete, in their original packaging, unused and with any seals or tags intact.

If you return an item outside our policy (e.g. goods are returned late or used), we may return the item to you at your cost or accept the return but make a deduction for loss in value and charge for processing costs.

Exclusions From our Returns and Refund Policy

Clearance items are not eligible for return.

Additionally, for hygiene reasons, sheets, duvet covers, bedding, and other close-contact products are not eligible for return once they have been removed from their packaging.

Your statutory rights are not affected.

Faulty or Missing Items

If you have received a damaged item or some parts are missing, kindly notify us within the return period, and we will promptly arrange for replacements. The replacement usually takes 3-5 working days, unless stated otherwise.

It is important to contact our team before attempting to fix the problem yourself, as doing so may void the manufacturer’s warranty. Please note that we cannot accept returns if any alterations have been made.

If you receive a damaged package, please indicate “Damaged” on the courier sheet BEFORE signing for delivery. If the package is severely damaged, you may choose to refuse delivery. Once we receive the damaged item back from the courier, we will ship a new replacement to you.

If you accept the item but later discover that some parts are damaged or missing, please notify us immediately. We will arrange to send you the replacement parts at no extra cost. However, if you signed for the package without indicating any damage, we can only accept claims free of charge within 48 hours of delivery.

We trust that this policy provides you with peace of mind when shopping with us. Do not hesitate to contact us if you have any inquiries or concerns.


Returns are processed within 5 working days of arriving back to us. For security reasons, refunds are given by the same method in which the original payment was made. The time it takes for the payment to show in your account depends on your payment method, but usually takes 2-5 working days.

Request your Return

  1. To request a return please email us on
  2. Provide your name, address, the order number and reason for return.
  3. If your order has more than one item and you only want to return one or some of the items then please let us know the items that you want to return.

You are responsible for the return cost of the parcel and for ensuring that the items are adequately packed and in the same state as when they were received.

Failure to handle the goods with reasonable care prior to their return to us, resulting in damage or deterioration, may lead to a reduction in value from your payment unless the item is faulty.

  • I have exceeded the returns period. What do I do?

    Our standard returns period is 14-days. We do understand that online orders can take a bit longer to be delivered by the carrier than expected so we will allow a few extra days for these to arrive back with us. Orders that are returned out with the returns period without prior agreement will be returned back to you. 

  • I have changed my mind about a delivery that has already been dispatched. Can I refuse de delivery?

    If a parcel is refused or if the courier is unable to make a delivery due to the below reasons, the cost of delivery may be deducted from your order.

    • If we are provided with incorrect delivery information.
    • No one is available to receive the delivery within the agreed time slot.
    • Our couriers are unable to gain safe access to the delivery address.
  • Do I have to pay for the return cost?

    Regrettably, we do not provide free postal returns, and you will be responsible for covering the postage expenses unless you are returning faulty or damaged products.