Our standard delivery period is 3-5 working days. Some items may have a longer delivery period and will state the estimated delivery time within the listing.

We may need to split your order to fulfil these from different warehouses and the parcels may not arrive on the same date.

Unfortunately, we are unable to ensure delivery on a specific date.

Once the shipment is dispatched, the carrier will reach out to you to provide a time slot for delivery.

In the event that you are not available to receive the delivery, you will have the option to choose from various delivery alternatives, such as leaving the package with a neighbour or in a secure location depending on the carrier.

We utilize multiple carriers based on the size and weight of your order. Our carrier partners include DPD, UPS, EVRI, and ROYAL MAIL. 

If you are aware of any issues with a specific carrier delivering to your address, please let us know prior to purchase or leave a note at the checkout and we will arrange for a different carrier to handle your delivery.

To update your address details please call us directly after placing your order on +44 (0) 7441345400. Please have your order number to hand so we can sort this for you as swiftly as possible.

If you are unable to call us during our opening hours, then please send an email to info@designport.co

Please mention in your email title “Wrong Address”, “Incorrect Address”, “Change to Address” and include your order number within the email and the full delivery address you wish the parcel to be sent to.

If your order has been dispatched, we cannot guarantee that we will be able to update the address on the order and it may be delivered to the address you have placed on your order details. In this instance we cannot take any responsibility if you are unable to retrieve the parcel from the address.