RETURNS

Returning your purchase after receiving it.

Returns & Refunds

WHAT IF I CHANGE MY MIND?

We will accept returns for change of mind provided the return is from an address in Great Britain.

Within 14 days from the date of your receipt of the products and the products have not been used.

All products should be returned in their original packaging (including the cardboard folded between the products and all retail packaging).

All returns MUST be notified by email to sales@designport.co before sending goods back to us.

All goods are to be returned at the buyer’s expense.

We use third party warehousing to save costs and goods must be sent to the relevant location before a refund will be issued.

WHAT IF A PRODUCT IS FAULTY OR INCORRECTLY DELIVERED?

Design Port takes extreme care in ensuring our goods are of the highest quality.

However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem.

Returns will be accepted for products purchased online if they are faulty or the products delivered do not match your order.

You will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.

If your item proves to be faulty or delivered incorrectly, we will arrange collection of the items from the original postage address.

WHAT IS THE PROCESS FOR RETURNS?

You can register your intention to return by email our sales team at sales@designport.co and we will guide you through the process.

Please do not send goods back without informing us first as we use multiple warehouse facilities.

You will need the correct address in order to ensure safe delivery of your returned item.

You will then receive a communication from us when the goods have been received.

All goods are to be returned at the buyer’s expense.

Full refund or exchange will be given less any delivery charges all ready incurred subject to this criteria being met.

Please email us in the event that you are dissatisfied with the goods or service you have received.

Will we endeavour to rectify all issues within 48 hours to your total satisfaction (prior to any return of goods).

Design Port will ensure all costs associated with returning faulty or incorrectly delivered goods, including delivery costs, is at no expense to you.

Returns of product:

All items should be returned in their original packaging.

This policy applies to products purchased from the website: www.designport.co

All prices on our site are displayed in Pounds Sterling (GBP) and will be charged in Pounds Sterling.

Non Returnable Items?

Please NOTE: Duvets Covers, Bed Sheets and Pillowcases cannot be returned if opened or used unless there is a manufacturing fault.

This is due to hygiene reasons as they cannot be re-sold.

WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM BOUGHT FROM DESIGN PORT?

We provide two return options for faulty or incorrectly delivered products and where our change of mind policy applies.

These are:

1: Replacement

2: Full refund to your account (e.g. Credit/Debit card, PayPal etc.)

On occasion your requested replacement item may have sold out by the time your product is posted and received by us.

If your replacement is not available, a full refund will be processed.

How Long Will It Take To Get a Refund?

Once your goods have been received by us, please allow up to 10 working days for your credit to be processed back to your account.

You will receive an email confirming the receipt of your refund.

Who Gets The Refund If We Return a Gift?

The refund on a correctly returned item that was given as a gift will be credited to the original card or account used to purchase the gift.

How do I Contact The Sales Team?

Our sales team operates on Monday to Friday (excluding public holidays in England) from 9.30am until 5.30pm.

The contact phone number is 01606 783571

Or you can also contact us via email: sales@designport.co